All of our professionals are interviewed in person and pass a detailed nationwide background check. Only about 10% of the people that apply end up working as a Housekeepr certified cleaner.
We offer a 100% satisfaction guarantee, if something goes wrong we’re here to make it right. Just let us know within 24 hours and we’ll be back to fix it free of charge. That’s our promise to you!
We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take the security of your personal information very very seriously.
Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
If you’re not content with your cleaning please let us know within 24 hours. We will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7-day window) if alerted within 24 hours. If you’re still not happy after our re-clean is completed, we offer a full refund.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointments that are already completed.
Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.
Once your booking is scheduled you will receive login credentials via the email to access your customer portal at housekeepr.convertlabs.io.
If you have trouble finding the email please just let us know by sending a message via our chat bot on the bottom right hand corner or send us an email at [email protected]. We’ll get back to you as quickly as possible!
You can submit a password change request on the customer login page at housekeepr.convertlabs.io.
You can submit a password change request on the customer login page at housekeepr.convertlabs.io.
Log into your account at housekeepr.convertlabs.io and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.
Log into your account at housekeepr.convertlabs.io and update your card on file. Your new card will automatically be noted as your default card.
To book your first appointment, head to our booking form here and schedule your appointment online. Alternatively, you can give us a call at 1-289-274-7147 if there are any issues at all.
When you book your service, an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at this link housekeepr.convertlabs.io.
We provide house cleaning services for all of Oshawa, Pickering, Ajax, Whitby, Scugog, and Clarington.
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
Check below for a brief list of what is included in our Standard clean and check here for a more detailed list
We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.
Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.
Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.